Refund Policy

We aim to provide a fair and transparent refund process for all our users. Please read this policy carefully before purchasing or booking any of our tutoring services.

Eligibility for Refunds

Refunds may be granted in the following cases:

Tutor did not show up for a scheduled session.
Session was disrupted due to technical issues on our end.
You were charged in error.
The service provided did not match the description or quality promised.

Non-Refundable Circumstances

Refunds will not be issued in these scenarios:

Missed sessions without prior notice (no-show by the student).
Change of mind once the work has been delivered.
Issues arising from your personal internet or technical setup.
Partial usage of multi-session or bundled packages.

Rescheduling Policy

If you are unable to avail the services:

You may reschedule it at least 24 hours in advance at no extra cost.
Late rescheduling or cancellation may not be eligible for a refund.

How to Request a Refund

To request a refund, please email [Insert Support Email] with:

Your name and registered email address.
Booking ID or transaction details.
Reason for requesting a refund.
We aim to review and process all refund requests within 7–10 business days.

Dispute Resolution

If you're unsatisfied with the outcome of your refund request, you may escalate the issue by contacting our customer service department.